TQM Initiatives in Optimising Software Development Life Cycles

Executive Summary
ACME Systems is a leading global technology company, operating in over 30 countries on 6 continents. The Group provides solutions and services that optimise and manage the performance of IT infrastructures to enable businesses to build a competitive advantage (ACME Systems Australia).
The Application Integration (AI) line of business is a major part of the ACME Systems strategy for IT solutions. The primary focus of the AI team is to develop a roadmap for our clients that provides a methodology and toolkit for identifying, structuring, and building successful solutions.
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