Quality Improvement

Abstract
ViaSat has undergone extensive changes in the depot maintenance arena over the last five years. In 1999, ViaSat instituted competition in an effort to reduce repair cost to the customer while continuing to support the government. Through this initial effort, ViaSat developed and instituted wide-sweeping changes in its approach to depot maintenance.
The Logistics Centers (LCs) are now competing against other private corporations for workloads that were normally "assigned" to them. The LCs adapted quickly and won a majority of the workloads competed in the 1999-2001 ti…