ZAP!!, A Case Study Analysis
<Tab/>ZAP!! needs to be zapped. ZAP!! has a problem that will not go away. ZAP!! management has implemented a new manufacturing quality control system and would like full employee participation. However, not all employees (assemblers) participate in the weekly quality control meetings and those who do are reluctant to address the issues or express their views. ZAP!! management does not want to terminate any of the assemblers but that is one of the alternatives being suggested by the first line managers. To resolve this problem ZAP!! needs to ide…
