Author:
Evaluation:
Published: 14.06.2004.
Language: English
Level: Secondary school
Literature: n/a
References: Not used
  • Presentations 'Telephone Manners', 1.
  • Presentations 'Telephone Manners', 2.
  • Presentations 'Telephone Manners', 3.
  • Presentations 'Telephone Manners', 4.
  • Presentations 'Telephone Manners', 5.
  • Presentations 'Telephone Manners', 6.
  • Presentations 'Telephone Manners', 7.
  • Presentations 'Telephone Manners', 8.
  • Presentations 'Telephone Manners', 9.
  • Presentations 'Telephone Manners', 10.
  • Presentations 'Telephone Manners', 11.
Table of contents
Nr. Chapter  Page.
  Telephone in General   
  Talking on the Phone   
  Answering the Phone   
  Taking Messages   
  Interrupting Others   
  The Phone is Your Tool   
  Mistakes and Solutions   
  Frequently Used Mistakes   
  Solutions   
Extract

Contents
Telephone in General
2. Talking on the Phone
Answering the Phone
Taking Messages
Interrupting Others
The Phone is Your Tool
3. Mistakes and Solutions
Frequently Used Mistakes
Solutions
What if Something Goes Wrong...


1. Telephone in General

First telephone was invented in 1876 by Alexander Graham Bell

“Ahoy!”

Later operators were involved
Direct dialing
Touch-tone phones
Answering machines
Call waiting
Voice mail
Cellular phones
Faxes
Modems
Cables
…

Author's comment
Atlants