Author:
Evaluation:
Published: 25.06.2012.
Language: English
Level: College/University
Literature: 3 units
References: Not used
  • Presentations 'Types of Complaining Customers', 1.
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Extract

Passive complainers are the most lethal to a businesses success, as they will complain to everyone but the actual business. Since the business is left unaware of their error they cannot correct it and the only thing a passive complainer succeeds in doing is depriving the company of potential business.…

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