KEY PHRASES
Good morning, this is Britta Grey calling from Germany.
I'd like to speak to Mr/Ms Jones, please.
I'd like to leave a message for ...
Just a moment, please. I'll put you through.
I'm sorry, the line's busy / engaged.
Would you like to call back later?
I'm afraid she's not in the office today.
I'm afraid he's away on business.
Can I take a message?
Can she call you back when she gets in?
I'm calling about …
I'm returning your call.
I'll get back to you on that. …
