Dear Mr. Ozols,
Allow me to say that I truly love your service and I have been client of your company for many years. I have enjoyed your service so much, in fact, that I have often recommended it to my friends and acquaintances.
On 12 February I have booked a package tour Italy in your company branch in Riga, Saules iela 45. You have promised me living in a four star hotel – 50m from sea front, including all meals. Unfortunately, your service was inadequate. …
