Telephone Manners / Presentations / Ethics / ID: 316817

Author: Laase (11)

Evaluation:

Published: 14.06.2004.

Language: English

Level: Secondary school

Literature: n/a

References: Not used

Enlarge preview

Table of contents

Nr.	Chapter	Page.
	Telephone in General
	Talking on the Phone
	Answering the Phone
	Taking Messages
	Interrupting Others
	The Phone is Your Tool
	Mistakes and Solutions
	Frequently Used Mistakes
	Solutions

Extract

Contents
Telephone in General
2. Talking on the Phone
Answering the Phone
Taking Messages
Interrupting Others
The Phone is Your Tool
3. Mistakes and Solutions
Frequently Used Mistakes
Solutions
What if Something Goes Wrong...

1. Telephone in General

First telephone was invented in 1876 by Alexander Graham Bell

“Ahoy!”

Later operators were involved
Direct dialing
Touch-tone phones
Answering machines
Call waiting
Voice mail
Cellular phones
Faxes
Modems
Cables
…