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ID number:252013
 
Author:
Evaluation:
Published: 19.01.2011.
Language: English
Level: Secondary school
Literature: n/a
References: Not used
Extract

Thank you for your letter of 27 June and for bringing this matter to our attention.

We are very sorry to hear that your holiday was not as enjoyable as it might have been. Unfortunately, you were victims of air traffic congestion at airport which is beyond our control and we can only regret that the staff at the terminal were not more helpful.

Please accept our apologies of the hotel. …

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