ID352423

Table of contents

Nr.	Chapter	Page.
	Abstract	2
	Anotācija	3
	Introduction	4
	Background to the Research	5
	Aim of the Research	6
	Limits of the research	6
	Research problems and methodology	7
	Outline of the thesis	7
Chapter 1.	Theoretical part	9
1.1.	Features of personnel motivation in Airline industry	9
1.1.1.	Airlines personnel features	9
1.2.2.	Personnel motivation	15
1.2.3.	Encouraging of personnel	20
1.2.4.	Methods for monitoring of personnel work quality	27
1.3.	Theoretical framework	31
1.3.1.	Depend Variable	31
1.3.2.	Independent Variable	32
1.4.	Development on Research Questions	34
1.4.1.	Research Question 1	34
1.4.2.	Research Question 2	34
1.4.3.	Research Question 3	34
	The conclusion of part 1	35
Chapter 2.	Practical Part	36
2.1.	Introduction	36
2.2.	Company background	37
2.2.1.	Services types and features	37
2.2.2.	Personnel	43
2.2.3.	HR management in the company	49
2.2.4.	Motivating and encouraging of personnel in the company	52
2.3.	Description of investigation of personnel motivating in the company	55
2.3.1.	Research methods	55
2.3.2.	Personnel’s survey	56
2.3.3.	Consumers’ survey	64
2.3.4.	Financial analysis of the company	68
2.4.	Interpretation of results and recommendations of personnel’s motivating improvement in the company	70
	The conclusion of part 2	73
	Conclusions and future work	75
	Introduction	75
	Conclusions	75
	Research Question 1	76
	Research Question 2	76
	Research Question 3	77
	Recommendations	77
	Aims of the Research	78
	Research Process and Design	78
	Limitations and Future Research	79
	Bibliography	80
	Appendices	85

Extract

Aims of the Research
The aim of the research was to investigate and provide recommendations of personnel motivation in the “airBaltic” JSC. For achievement of the aim the author has been solving next tasks:
• made investigation of theoretical literature and publications;
• investigated current personnel motivation system in the “airBaltic” JSC;
• Provided conclusions and recommendations for discovered problems and suggested recommendations in personnel motivation system in the “airBaltic” JSC.

Research Process and Design
The author of the thesis used several types of research process.
The author made the investigation of literature and publications. According to its results there was developed practical part.
There were used several researches processes in the practical part. Firstly, the author made the analysis of HR management system in the company. Then there is the investigation of personnel’s motivation system in “airBaltic” JSC. The analysis consists from three parts: results of personnel’s survey, results of consumers’ surveys, results of financial analysis of business effectiveness in the enterprise.

Limitations and Future Research
The author made the research of personnel’s motivation in “airBaltic” JSC. Its results show that the personnel of the company are not fully motivated with its work conditions. However there are several limitations which are leading to future research perspectives:
• Evaluation of personnel’s motivation resources influence in the company;
• Evaluation of professional work characteristics in the company according to ISO,
• Evaluation of Human Resources quality in Latvia.
The future research can be consisted from the analysis of the innovations in methods of information getting for Personnel’s motivation research. As well it can include other methods of stimulation personnel development in the company.
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The Improvement of Motivation System in "airBaltic" JSC