This paper will explain the value of quality in relationship to customer satisfaction within 4 different industries (manufacturing, service, non-profit and government). Provide a description of customer driven quality and asset the importance of participatory management as it relates to quality. Also provide a matrix comparing the commonalties and differences in quality among the organizations.
Manufacturing
Quality service first arrives with the manufacturing of a product. Quality is defined as a state associated with products, services, people, processes and environments that meet or e…
