Introduction
Before being laid off last September, because of lack of work, like most companies, I was a Collections Manager; however, I was able to obtain letters of recommendations from the vice-president and Chief Executive Officer. There are a lot of things that you have to learn on your own. Companies do not train the way they used to in my book; fortunately, my director was a friend of mine who asked me to take the job because he was being promoted. Unfortunately, he did not have time to train me. We had a very busy office and I was in charge of 6 supervisors, 4 clerical personne…
