Managing Conflict Using Problem-SolvingConflict resolution is an essential skill for all managers, especially in the Human Resource arena. Where else but in Human Resources can you find a multitude of personalities and a diversity of viewpoints? The word "conflict" can bring many different ideas and thoughts to mind. We often think of hostility, aggression, withdrawal, power struggles, and opposition. Just the mention of the word can make us uneasy. Most people can probably recall a time that they experienced a conflict with a friend, teacher, parent, or family member. …
