Keywords
Business Process Reengineering, Information Technology, Public Sector, Organisational Change, Modernising Government.
Abstract
Public sector organisations in the United Kingdom are increasingly turning to information technology (IT) to comply with central governments modernising government agenda. There is however a need to ensure that the implementation of major IT systems are not seen as an end in themselves but the means to an end of achieving major improvements in performance. This paper proposes that although IT may be an agent for change as it presents opportunities for d…
