Emotional intelligence as one of the personality characteristic factors of the social workers

Social workers' personalities and emotional intelligence play an important role working in a field in which people's work is rooted in people. The author of the paper believes that not all types of personality are capable of acting in the field of social welfare, because work involves emotions that they cannot always disclose to the client. Equally important as a human resource issue is the question of the quality of the services provided by social work. When analyzing both of these issues, one has to conclude that the personality of the social work workers and their many factors are important. Within the framework of the work, one of the most important factors in working with clients - emotional intelligence - was chosen from all the factors characterizing the social worker's personality.
Researchers believe that emotions are the main psychological processes that regulate adaptation to important environmental and personal requirements. They are responses to situations. Human emotions manifest themselves in actions, behaviors, attitudes towards others and work. Therefore, emotional intelligence skills are very important in dealing with people. Emotional intelligence is the ability to understand your own and others' feelings, manage emotions and control human feelings. So much about the emotional intelligence has been made by several authors in their work.…