Reengineering the Corporation

Reengineering is, "The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed" (Hammer & Champy 35). From this definition it is clear that Reengineering is an ongoing, iterative process itself requiring strong commitment and vision from senior management.
Reengineering involves the total creative rethinking of one or more of a company's key business processes. No business assumption or organizational structure is sacred.…