Types of Complaining Customers / Presentations / ID: 420535

Author: ābrams (6)

Evaluation:

Published: 25.06.2012.

Language: English

Level: College/University

Literature: 3 units

References: Not used

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Passive complainers are the most lethal to a businesses success, as they will complain to everyone but the actual business. Since the business is left unaware of their error they cannot correct it and the only thing a passive complainer succeeds in doing is depriving the company of potential business.…

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Types of Complaining Customers