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ID number:724374
Author:
Evaluation:
Published: 15.11.2004.
Language: English
Level: College/University
Literature: n/a
References: Not used
Table of contents
Nr. Chapter  Page.
I)  THE BASIC FORMS OF COMMUNICATION   
1)  NON-VERBAL COMMUNICATION   
a)  Why non-verbal communication is important   
b)  The functions of non-verbal communication   
2)  VERBAL COMMUNICATION   
a)  Speaking and writing   
b)  Listening and reading   
II)  BASICS OF INTERCULTURAL BUSINESS COMMUNICATION   
1)  UNDERSTANDING CULTURE   
2)  DEVELOPING INTERCULTURAL COMMUNICATION SKILLS   
III)  DIFFICULTIES OF INTERCULTURAL BUSINESS COMMUNICATION   
1)  LANGUAGE BARRIERS   
a)  Barriers to written communication   
b)  Barriers to oral communication   
2)  CULTURAL DIFFERENCES   
a)  Religion and values   
b)  Roles and status   
c)  Decision-making customs   
d)  Concepts of time   
e)  Concepts of personal space   
f)  Body language   
g)  Social behaviour and manners   
3)  ETHNOCENTRIC REACTIONS   
Extract

As David Glass is well aware, effective communicators have many tools at their disposal when they want to get across a message. Whether writing or speaking, they know how to put together the words that will convey their meaning. They reinforce their words with gestures and actions. They look you in the eye, listen to what you have to say, and think about your feelings and needs. At the same time, they study your reactions, picking up the nuances of your response by watching your face and body, listening to your tone of voice, and evaluating your words. They absorb information just as efficiently as they transmit it, relying on both non-verbal and verbal cues.
NON-VERBAL COMMUNICATION
The most basic form of communication is non-verbal. Anthropologists theorize that long before human beings used words to talk things over, our ancestors communicated with one another by using their bodies. They gritted their teeth to show anger; they smiled and touched one another to indicate affection. Al­though we have come a long way since those primitive times, we still use non-verbal cues to express superiority, dependence, dislike, respect, love, and other feelings.…

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