Non-Verbal Communication in the Job Interview
|1.||Definition of the main concepts used in the research||3|
|1.1.||Characteristics of Communication||6|
|1.2.||Nonverbal communication and its codes||9|
|2.||Methodology and Results of the Empirical Study||17|
|2.1.||Outlining the Research Methodology and Materials||17|
|2.2.||Video Analysis of a Recorded Job Interview||18|
|2.3.||The analysis of the author’s experience of having a job interview||21|
|2.4.||The choice of the questions and questionnaire asked to the interviewers||23|
|2.5.||The discussion of the results||24|
|2.6.||The summary of the four interviewed interviews||26|
|2.7.||The result section of the questionnaires||27|
Having done the research on the theme ‘’Non-verbal Communication in the Job Interview’’, the author has come to a number of conclusions.
Both NVC and job interview is defined; Nonverbal communication is “any kind of expres-sion, gesture or symbolic behaviour that is either intended to convey meaning or happens to convey meaning” (Burleson, 2003:551). A job interview is ‘’ focused, structured conversation whose purpose is to determine the credentials and skills of a person for employment where the interviewer is an authority figure, and he or she has most of the power in the interview.’’ (Beebe & Ivy 2010:431)
Since the employers look for certain nonverbal behaviors in the interviewees, it is very im-portant for the interviewee to exhibit these behaviours. It is very important that the interview-ee dresses professionally, smiles, responds to the interviewer’s eye contact, keeps the body straight, uses open postures, and confident gestures. If the interviewees do not exhibit certain behaviors, their chances of obtaining a job are not as high. The results emphasize that for suc-cess the interviewees: use; the eye contact, wear a professional dress code, arrive on time and express gratitude at the end of the interview. However, at times the interviewers do not over-estimate the importance of non-verbal behaviour and appearance, since it is rather uncon-scious, and tend to appreciate personal qualities, qualifications and credentials of the appli-cants.
The interviewers answered that the interviewee’s handshake must be brief and firm, as the ‘dominator’ and the ‘hand – hug’. Interviewers can tell if a candidate is nervous when he or her drinks a lot of water, avoids the eye contact, hides hands, blushes, uses silent pauses, per-spires, wrings the hands, has difficulties to answer any question, crosses the arms, the most popular answers are when the interviewees perspires and touches different parts of the body (the ear, the nose, the neck).…