The Improvement of Motivation System in "airBaltic" JSC
|Background to the Research||5|
|Aim of the Research||6|
|Limits of the research||6|
|Research problems and methodology||7|
|Outline of the thesis||7|
|Chapter 1.||Theoretical part||9|
|1.1.||Features of personnel motivation in Airline industry||9|
|1.1.1.||Airlines personnel features||9|
|1.2.3.||Encouraging of personnel||20|
|1.2.4.||Methods for monitoring of personnel work quality||27|
|1.4.||Development on Research Questions||34|
|1.4.1.||Research Question 1||34|
|1.4.2.||Research Question 2||34|
|1.4.3.||Research Question 3||34|
|The conclusion of part 1||35|
|Chapter 2.||Practical Part||36|
|2.2.1.||Services types and features||37|
|2.2.3.||HR management in the company||49|
|2.2.4.||Motivating and encouraging of personnel in the company||52|
|2.3.||Description of investigation of personnel motivating in the company||55|
|2.3.4.||Financial analysis of the company||68|
|2.4.||Interpretation of results and recommendations of personnel’s motivating improvement in the company||70|
|The conclusion of part 2||73|
|Conclusions and future work||75|
|Research Question 1||76|
|Research Question 2||76|
|Research Question 3||77|
|Aims of the Research||78|
|Research Process and Design||78|
|Limitations and Future Research||79|
Aims of the Research
The aim of the research was to investigate and provide recommendations of personnel motivation in the “airBaltic” JSC. For achievement of the aim the author has been solving next tasks:
• made investigation of theoretical literature and publications;
• investigated current personnel motivation system in the “airBaltic” JSC;
• Provided conclusions and recommendations for discovered problems and suggested recommendations in personnel motivation system in the “airBaltic” JSC.
Research Process and Design
The author of the thesis used several types of research process.
The author made the investigation of literature and publications. According to its results there was developed practical part.
There were used several researches processes in the practical part. Firstly, the author made the analysis of HR management system in the company. Then there is the investigation of personnel’s motivation system in “airBaltic” JSC. The analysis consists from three parts: results of personnel’s survey, results of consumers’ surveys, results of financial analysis of business effectiveness in the enterprise.
Limitations and Future Research
The author made the research of personnel’s motivation in “airBaltic” JSC. Its results show that the personnel of the company are not fully motivated with its work conditions. However there are several limitations which are leading to future research perspectives:
• Evaluation of personnel’s motivation resources influence in the company;
• Evaluation of professional work characteristics in the company according to ISO,
• Evaluation of Human Resources quality in Latvia.
The future research can be consisted from the analysis of the innovations in methods of information getting for Personnel’s motivation research. As well it can include other methods of stimulation personnel development in the company.
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